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5 treatments for common symptoms that affect changing businesses in 2020

56% of firms are transforming, but their level of investment and scope of transformation fall short of potential. Result? Businesses that do not transform will ultimately be disrupted and superseded by companies that have built their models around technology that can deliver and delight.

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PROBLEM

Digital Transformation (DX) has huge potential for a business – but it’s too easy to get mired in complexity with a lack of visibility. The visibility problem demands attention, as this is precisely the issue that is putting many organizations off DX projects. Research from Forrester suggests that for all the talk, there is a lack of enthusiasm for DX:

21% of businesses think their transformation is complete.

56% of firms are transforming.

22% are either investigating transformation or not transforming at all.

45% are transforming customer care.

The need for digital transformation usually springs from the realization that operations can become far more efficient with a technological system that streamlines and unifies previously siloed processes.

SYMPTOMS

Disappearing customers

Inefficient processes

Technocracy

Lack of management buy-in

Complacency

SOLUTION

No-Code DPA – Digital Process Automation – will not just tackle these symptoms; it has the potential to tackle the root causes of the problem and eliminate issues that may arise from unaddressed weaknesses in the process. Taking a longer view, this can give business leaders greater visibility of their Digital Transformation projects, so that they can steer business strategy.

CONCLUSIONS

Digital transformation can never be finished, customers technology and demands are continuously changing so the business needs to monitor their business processes (reports, deep business intelligence, KPIs, control points…) to continuously optimize and adapt processes. An important factor to enable the adoption of new technologies is the ease with which they are integrated within the Digital Business Platform.

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