Make faster and more accurate decisions with automation and real-time information. Bring together the people and information needed to get work done accurately throughout the entire lifecycle of a case.
The term Dynamic Case Management (DCM) is used to define processes that are initiated at a specific moment in time and they are influenced by the emergence of new information, which could affect or vary the actions to be performed within the processes while they are running.
Cases are requests (internal or external) in the broadest sense: incidents, files, requests for goods or services, purchases, marketing actions, projects, etc. and they only end when the case has been completely resolved.
It is the management of the complete and complex set of processes that make up a case, typically involving actions by multiple people and/or departments. A case file tracks the history of the case and includes all documents and records. Dynamic Case Management is the management of processes that can have many variations.
Case management and the technology used are usually referred to in the market as:
· DCM: “Dynamic Case Management”
· ACM: “Advanced or Adaptative Case Management”
· Multiple processes can intervene, and sometimes their predefined flow is broken.
· They require great agility and flexibility, but without losing control.
· They require intervention from internal and external people.
· A lot of information is processed, which can be structured (ordered data) and unstructured (documents, emails…).
The answer is yes. AuraPortal goes beyond the rigid workflow structures that follow the same flow from start to finish without the option for exceptions. As an intelligent Business Process Management Suite (iBPMS), AuraPortal leverages a multitude of features to orchestrate this complex scenario control.
AuraPortal’s holistic approach includes fully integrated and user-friendly capabilities to manage the cases.
The handling of documents and other content forms are often integral to the activity performed in Case Management, and therefore cannot be disconnected from the process.
Intelligent and integrated management of all documents via powerful File Systems that can handle the creation, modification, search, etc., of millions of documents very quickly.
Connect case workers with the information they need to resolve cases. Data records and other AuraPortal repositories are used to store complementary case-related information.
For Dynamic Case Management (DCM) to excel, it must be based on the management of processes with a high degree of automation and capabilities that support flexibility and agility.
AuraPortal orchestrates multi-split flows regardless of the number of diversion points the flow has had to go through. The system knows the exact stage of each parallel thread and knows what to wait for, to be able to resolve the case.
Build agile solutions that are quickly configured and deployed to support both structured and dynamic unstructured business processes.
Manage all company regulations and procedures, as well as process-related information which can then be seamlessly integrated into the running processes.
AuraPortal integrates a corporate Intranet for the communication between employees and external users. Bring together the people and information needed to get work done accurately throughout the entire case lifecycle.
Drive productivity gains and make creating, tracking and managing cases effortless with seamless interaction between all company processes.
Manage interaction between employees and customers, suppliers, and other external agents, via an extremely powerful workflow system, intranet/extranet features and all kinds of custom forms.
Dynamic Case Management (DCM) needs tools that make it possible to observe, control and analyze the execution of each case, as well as analyze the combined results of completed cases.
Keep track of all events, data, documents and user actions that happen in the process flows.
Manage the complete treatment of information that is introduced or automatically generated, for its subsequent analysis through reports, queries, monitoring, dashboards and BAM.