Smart Process Automation Transforms Customer Experience

Smart Process Automation Webinar on June 14th – Featuring Forrester Analyst, Rob Koplowitz

AuraPortal, the leading zero-code Digital Business Platform provider is proud to announce its upcoming webinar entitled “Smart Process Automation Transforms Customer Experience” featuring Forrester Vice President and Principal Analyst, Rob Koplowitz, taking place on June 14th 2018.

As today’s digital business environment is driving an accelerating demand for unified omnichannel Customer Experiences and Business Agility, AuraPortal has invited guest speaker, Rob Koplowitz, to provide insights from the latest Forrester research on Digital Transformation.

Cost reduction was long the major motivator for process initiatives. Now, process leaders have bigger plans: to tackle digital transformation and customer experience.  writes Rob Koplowitz in his recently published report entitled ‘The Growing Importance of Process to Digital Transformation’.

Attendees will see the award-winning success story of how the public utility group, EPM, digitally transformed and optimized their customer journey.

Digital transformation has significantly improved EPM’s service and relationship with customers and suppliers. They have evolved from manual tasks and disparate systems to a digital platform of self-management and real-time monitoring and control, explains David Sorensen.

Furthermore, AuraPortal Senior Consultant, David Sorensen, will discuss the essential capabilities to accelerate strategic Business Transformation and explain how leading companies are using zero-code digital process automation to achieve optimal customer experience.

Key takeaways:

  • See the latest Forrester research on Digital Transformation.
  • Hear the award-winning success story of how the public utility group EPM digitally transformed and achieved customer excellence.
  • Learn how companies like EPM are using a zero-code digital business platform to accelerate strategic Business Transformation.

Webinar Details

When:  June 14th, 2018 @ 10am PDT /

Where: Online – Register for free today

Who: COOs, CIOs, CTOs, IT Managers, Transformation Managers, Business Analysts, Business Managers, Operations Managers, Process Analysts.