Customer Support

Access our assistance and support services form our External Portals

AuraPortal has a large team dedicated to maintenance and customer support services. This team attends to the requirements of our customers, partners and collaborators and keeps them fully updated.

service-support-portals-bpm - servicio de soporte

External Portals

This platform offers online support for Partners and Customers, including real-time information and all levels of collaboration with our expert technical team and an ever-growing Knowledge Base for answers to the most common questions.

 

Partners and Customers can use the External Portals to Start BPM Processes and Participate in them. This is the highest level of digital collaboration provided by current technology.

Easy downloads from External Portals

Our Development team is constantly improving the system, publishing frequent updates that can be downloaded from the External Portals. These updates are also documented and published in our Knowledge Base.

Webinar syllabus: Regulatory - normativa
service-support-bpm - servicio de soporte

Support Hours

EST Time Zone UTC -5:00   (Eastern Standard Time)
Mon-Frifrom 3:00 am to 6:00 pm
CET Time zone UTC +1:00   (Central European Time)
Mon-Frifrom 9:00 am to 12:00 pm
IST Time Zone UTC +5:30   (India Standard Time)
Mon-Frifrom 2:30 pm to 5:30 am
Valid until December 31, 2017

Start your Digital Transformation with the help of AuraPortal support team

The maintenance contract for the AuraPortal BPM application gives you access to our team’s expert knowledge.

BI

Online case management

hot-line support - servicio de soporte

Hot-line support

BPM Demo - Live Webinar Demo

Live screen share

BPO - BPM Benefits - access to experts

Online chat

BPM Case Studies - Make Better Decisions (Casos de Éxtito BPM)

Knowledge Base

BPM Case Studies - Expedite Task Completion (Casos de Éxtito BPM)

Optimal response times

BPO - BPM Benefits - Reduction risk

Access to consultancy

Consultancy - bpm end of project

Extension Packs

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See how AuraPortal can improve organization, increase sales and save time