According to Gartner, Enterprise architecture and technology innovation leaders lack a defined strategy to scale automation with tactical and strategic goals. They must deliver end-to-end automation beyond RPA by combining complementary technologies to augment business processes. Gartner calls this “hyperautomation”.
“Hyperautomation refers to an effective combination of complementary sets of tools that can integrate functional and process silos to automate and augment business processes.”
This research will show you the key strategies for enabling hyperautomation:
Define an automation journey.
Co-create a strategy to combine DigitalOps tools.
Augment business processes with AI.
RPA may provide quick relief as a noninvasive form of integration. However, processes are not always simple, routine, repetitive and stable. They may be long running, and they often involve intelligent automated decision making and optimization.
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“Gartner, Move Beyond RPA to Deliver Hyperautomation, Saikat Ray, Cathy Tornbohm, Marc Kerremans, Derek Miers, 16 December 2019.”