12 Dec EPM Gas, Energy, Water & Waste Management Wins the WfMC Award 2017 for Excellence in BPM
AuraPortal congratulates their customer EPM Gas, Energy, Water & Waste Management, Colombia for winning the prestigious Workflow Management Coalition (WfMC) Awards for Excellence in BPM and Workflow for its implementation of AuraPortal iBPMS.
By implementing AuraPortal iBPMS, EPM has significantly improved the service and relationship with internal staff, customers and suppliers. The transformation has evolved operations from phone calls, physical documentation and emails to a complete digital business platform for self-management and online control of pending tasks with automatic notifications. Employees have experienced significant and positive changes. The integration of technological tools, communication channels and process simplification has created a more productive and pleasant work environment.
WfMC Global Awards for Excellence in BPM & Workflow
These prestigious Global Awards for Excellence in BPM & Workflow recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual Global Awards for Excellence in BPM and Workflow. The Awards program is managed by Future Strategies Inc.
The initial implementation project involved the redesign of the internal air-travel service, using strict process controls and multiple integrations with legacy systems and the airline web services, which has empowered the employees to manage their own travel from beginning to end; a service that was highly dependent on specialized personnel and was extremely time consuming. This has reduced service costs by over 50% and generated improvements in service level agreements of more than 60%.
Due to the success of their initial BPM projects, EPM has developed a culture of continuous improvement for their services. EPM is currently working on structuring a BPM center of excellence, whose main function will be to promote the continuous improvement of business processes, leveraged by improvement techniques and using BPMS and RPA technologies.