09 May Digital Operations: the coordination your business automation needs
In the current dynamic and changing environment, companies must provide value in real time to today’s increasingly demanding customers and, at the same time, differentiate themselves from the competition. Thus, technological leaders are turning to *Digital Operations* (DigitalOps) to manage innovation in their companies. DigitalOps goes far beyond isolated intelligent automation solutions.
Many companies are in the process of digitally transforming their companies, implementing platforms, solutions and tools in their organizations to improve productivity, boost benefits and heighten customer satisfaction. The most advanced companies are optimizing their organizational processes using intelligent automation. But in many cases, technology is embraced without a global vision and depatments work in silos, without leveraging the synergies of all these processes and resulting in a fragmented customer experience. Often these companies forget the ever so important integration tools, which are essential to exploit the shared data among all the different solutions used by the company. This harvested data is what will form the basis for future business strategy, providing value to organizations and their customers.
Digital Operations, agile and scalable
DigitalOps combines methodology and technology, breaking down silos (tools, projects …), to become the core of the entire organization. Thus, it creates a company connected by data, backed by artificial intelligence, and designed to achieve results. Under this new perspective, physical and digital resources and company processes can be planned, modeled, coordinated, managed and monitored, serving a common strategy.
For intelligent automation to work we must analyze and draw (diagram / modeling) the processes that we need to automate, taking into account all the data we receive, what actions are carried out with the data, how it is processed and what lessons we learn. All data entering the system from any source (scanned documents, recorded phone calls, etc.) will be processed by macros or virtual agents using machine learning and artificial intelligence to create data visualization in reports focused on decision making and actions. It could even be integrated from machine to machine using the Internet of Things (IoT).
The essence of DigitalOps is the coordination and integration of all the company’s systems and resources. But agility and scalability are equally important, i.e. its ability to adapt to the changing needs of business automation and to do so in an agile and simple way, providing value. Something unthinkable years ago due to the great complexity of the processes, functions and data. To quote Heraclitus “change is the only constant in life” and companies must know how to adapt to this constant change as quickly as possible. Indeed, the businesses that will survive are those that are most adaptable to change.