BPM

Digital transformation and process optimization are the two strategic priorities for Spanish companies with 66% of managers intending to invest in technological tools this year. Robotic Process Automation (RPA) and Artificial Intelligence (AI) are two...

INTRODUCTION Value creation is defined as the ability for companies to generate wealth or profit through their economic activity. In the case of AuraPortal, creating value refers mainly to the expected added value (operating profit) that comes from...

Key concepts to save you from getting lost in the world of BPM technology We are continuously surrounded by concepts and acronyms that we don’t even understand but are impossible to avoid. It seems technology pushes and forces us to live at its...

Capturing new customers is five times more expensive than retaining current ones. Therefore, all sales strategies should take customer satisfaction into account and leverage intelligent automation to boost satisfaction and increase the retention ratio. For customers to be satisfied, we have to offer them positive experiences at all...