Case Study

Supreme Electoral Tribunal of Honduras – TSE

(Tribunal Supremo Electoral de Honduras)

In the improvement and automation project, the intranet process was implemented to provide a portal for officials and temporary staff in the AuraPortal iBPMS platform.

About TSE & the Project

In 2017, the Supreme Electoral Tribunal of Honduras selected AuraPortal BPM to implement an intranet with document management, supervision and management of electoral custodians and call center monitoring and management.

TSE de Honduras Caso de Éxito - Case Study
TSE de Honduras Caso de Éxito - Case Study

The Challenge

The challenge in terms of document management was that TSE did not use digital documents, all documentation from memoranda, internal regulations and quotes to certficatons and minutes were printed on paper, which generated high costs and the risk of losing this documentation. For the period of elections, the implementation of a system to control the entire process of hiring, training and selection of electoral custodians was proposed. The system had to have a platform with secure access for external and internal users.

The Solution

AuraPortal is a BPM suite with added value as it is complemented by a powerful document management and intranet module. The implementation of this module automated the document management process and provided a repository for TSE’s key documentation. This made it possible to grant restricted access to the repositories containing digital files of minutes and documents with confidential information. The macroprocess was divided into stages that include automated processes that collect information and assign roles and states to each custodian candidate. To better control custodian performances they implemented two automated processes to support the work of the call center primary service during the elections.

Intranet and document management

to automate the document management process and provide a repository for TSE’s key documentation.

Restricted access

to digital files containing minutes and documents with confidential information.

Automated processes

that collect information and assign roles and states to each custodian candidate.

Monitoring

of electoral custodians during trial runs and election days and support for electoral bodies.

BPM Software Key Industries

Great Results

After the implementation, TSE achieved unprecedented control of the voting centers, helping to locate the zones with the greatest need for staff and reduce last-minute hiring.

Superior Results

Improvement in incident response times0%
Increase in automation0%
Reduction in paper usage0%
TSE de Honduras Caso de Éxito - Case Study
TSE de Honduras Caso de Éxito - Case Study
TSE de Honduras Caso de Éxito - Case Study
TSE de Honduras Caso de Éxito - Case Study

Interesting facts about the Supreme Electoral Tribunal of Honduras

The Supreme Electoral Tribunal of Honduras deals with everything related to electoral acts and procedures with transparency and innovation. It promotes citizen participation and voting rights to strengthen the Honduran democratic system.

10000
Electoral custodians

Distributed throughout the country.

400
Operators

In a modern call center platform.

5687
Voting centers

Throughout the country.

5795264
Processed votes

Voter turnout of 43.85%

Do you want to know more?

Discover how you can use AuraPortal to automate repetitive tasks, improve employee efficiency, enhance customer relationships and much more. Simply select the demo experience that suits you.