Case Study

Pret Communique

Pret Communique decided to begin a BPM project when the company was experiencing a period of transition and growth (when AT & T acquired Iusacell). At this moment, it was deemed necessary to take the next step in process management, in order to meet the needs of their customers and business partners.

Case Study awarded the “Global Awards for Excellence” by the WfMC

Pret Communique is a company dedicated to the sale of cell phone plans. Pret Communique aims to be the first choice for customers looking to acquire a cell phone plan. To achieve this goal the company has no doubt that customer satisfaction must come first, therefore customer attention and service are fundamental.

award winner WfMC 2017 case study - caso de éxito
pret comunique information technology case study
pret comunique information technology case study

The Challenge

Pret Communique detected limitations for the growth and development of their business due to the lack of systematization of several processes that were carried out using basic Office packages. Despite having an internal software development team, they could not keep up with the rapidly changing market.

The Solution

After reviewing different BPM Suites, AuraPortal was selected to improve Process Management and started by implementing 3 processes: Employee onboarding and re-entry, Data updates and Employee offboarding.

Automation

These processes were integrated to automate the Authorization Management of the company’s other systems.

Security Policies

Complete compliance with the information security policies required by the new partner.

Integration

AuraPortal has been integrated with all the systems used for the operation, using interconnection via Web Services.

Flexibility

Process modifications were completed in approximately one week, including successful tests and process execution.

 

 

BPM Software Key Industries

Great Results

They have the “Sales Movement” process in production that allows them to keep the Head-count up to date. The process extracts data from the “Onboarding”, “Offboarding” and “Employee Movement” processes; they are processes that use information generated by other processes.

Superior Results

Reduction in human resources for process execution0%
Eliminated the risk of improper or malicious use of information0%
Reduction in process times0%
pret comunique information technology case study
pret comunique information technology case study
pret comunique information technology case study
pret comunique information technology case study

Interesting facts about Pret Communique

In 2015, AT & T bought Iusacell and Nextel. Pret Communique is the largest distributor of AT & T in Mexico with a presence in the main shopping centers in Mexico City, Monterrey, Guadalajara, Puebla, among and others. It currently has more than 100 points of sale and presence in other sales channels such as department stores (Palacio de Hierro), corporate sales, call centers and distributors.

25
Years in the field

Focusing on customer satisfaction and continuous improvement.

100
Points of sale

In the main shopping centers in Mexico City, Monterrey, Guadalajara, Puebla and others.

2
Months for implementation 

The 3 processes (Employee onboarding and re-entry, Data updates and Employee offboarding) were managed using SCRUM methodology.

2
Future implementations

The “Administrative Cancellations” and “Reimbursements” processes are expected to reduce the process times by approximately 50%.

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