Pret Communique is a company dedicated to the sale of cell phone plans. Pret Communique aims to be the first choice for customers looking to acquire a cell phone plan. To achieve this goal the company has no doubt that customer satisfaction must come first, therefore customer attention and service are fundamental.
Pret Communique detected limitations for the growth and development of their business due to the lack of systematization of several processes that were carried out using basic Office packages. Despite having an internal software development team, they could not keep up with the rapidly changing market.
After reviewing different BPM Suites, AuraPortal was selected to improve Process Management and started by implementing 3 processes: Employee onboarding and re-entry, Data updates and Employee offboarding.
These processes were integrated to automate the Authorization Management of the company’s other systems.
Complete compliance with the information security policies required by the new partner.
AuraPortal has been integrated with all the systems used for the operation, using interconnection via Web Services.
Process modifications were completed in approximately one week, including successful tests and process execution.
“We have received international recognition winning the WfMC Awards for Excellence in BPM and Workflow."
“Having the information in a server is totally different from having it in Excel, the fact of having it protected in a server reduces the risk of malicious use.”
"AuraPortal is the best option for process management and we have not stopped implementing it since the moment we selected it as our solution."
In 2015, AT & T bought Iusacell and Nextel. Pret Communique is the largest distributor of AT & T in Mexico with a presence in the main shopping centers in Mexico City, Monterrey, Guadalajara, Puebla, among and others. It currently has more than 100 points of sale and presence in other sales channels such as department stores (Palacio de Hierro), corporate sales, call centers and distributors.
Focusing on customer satisfaction and continuous improvement.
In the main shopping centers in Mexico City, Monterrey, Guadalajara, Puebla and others.
The 3 processes (Employee onboarding and re-entry, Data updates and Employee offboarding) were managed using SCRUM methodology.
The “Administrative Cancellations” and “Reimbursements” processes are expected to reduce the process times by approximately 50%.