Pret Communique decided to begin a BPM project when the company was experiencing a period of transition and growth (when AT & T acquired Iusacell). At this moment, it was deemed necessary to take the next step in process management, in order to meet the needs of their customers and business partners.
Case Study awarded the “Global Awards for Excellence” by the WfMC
Pret Communique is a company dedicated to the sale of cell phone plans. Pret Communique aims to be the first choice for customers looking to acquire a cell phone plan. To achieve this goal the company has no doubt that customer satisfaction must come first, therefore customer attention and service are fundamental.
The Challenge
Pret Communique detected limitations for the growth and development of their business due to the lack of systematization of several processes that were carried out using basic Office packages. Despite having an internal software development team, they could not keep up with the rapidly changing market.
The Solution
After reviewing different BPM Suites, AuraPortal was selected to improve Process Management and started by implementing 3 processes: Employee onboarding and re-entry, Data updates and Employee offboarding.
Automation
These processes were integrated to automate the Authorization Management of the company’s other systems.
Security Policies
Complete compliance with the information security policies required by the new partner.
Integration
AuraPortal has been integrated with all the systems used for the operation, using interconnection via Web Services.
Flexibility
Process modifications were completed in approximately one week, including successful tests and process execution.
Great Results
They have the “Sales Movement” process in production that allows them to keep the Head-count up to date. The process extracts data from the “Onboarding”, “Offboarding” and “Employee Movement” processes; they are processes that use information generated by other processes.
Superior Results
Interesting facts about Pret Communique
In 2015, AT & T bought Iusacell and Nextel. Pret Communique is the largest distributor of AT & T in Mexico with a presence in the main shopping centers in Mexico City, Monterrey, Guadalajara, Puebla, among and others. It currently has more than 100 points of sale and presence in other sales channels such as department stores (Palacio de Hierro), corporate sales, call centers and distributors.
25
Years in the field
Focusing on customer satisfaction and continuous improvement.
100
Points of sale
In the main shopping centers in Mexico City, Monterrey, Guadalajara, Puebla and others.
2
Months for implementation
The 3 processes (Employee onboarding and re-entry, Data updates and Employee offboarding) were managed using SCRUM methodology.
2
Future implementations
The “Administrative Cancellations” and “Reimbursements” processes are expected to reduce the process times by approximately 50%.