The Colombian Group is made up of companies located in Central America, Chile, Mexico, the United States, Spain and Colombia. The numerous companies in the group work together for regional developments offering services including electricity, natural gas, drinking water, basic sanitation, garbage collection and disposal, and information and communication technologies. These services improve the lives of more than 13 million 500 thousand citizens.
The technology platform implementation for the EPM Shared Services center is a key part of the national plan to achieve synergies, economies of scale, savings and standardization, as well as empowering EPM to place greater focus on its key processes.
The main strategy used for the adoption of new models was based on self-management. Teams working on organizational culture and business communications structured the fundamental idea of self-management, focused on all levels of education and responsibility within the organization and for external users.
The internal customers can keep abreast of the status of their applications and track active and completed processes.
Online management of pending tasks and unified notifications.
Thanks to the significant reduction in paper documents required for the processes.
For example, huge reduction in travel expenses for suppliers who no longer need to hand deliver documents.
“The changes have been significant and positive for our employees. The unification of technological tools, attention channels and simplification of processes has led to a more productive and pleasant work environment.”
“Currently at EPM we are working on the structuring of a BPM center of excellence, to drive the continuous improvement of business processes, based on improvement techniques and the use of BPMS and RPA technologies."
EPM’s strategy is to grow with people, with emphasis on sustainability. Corporate social responsibility, effective corporate governance, long-term planning and technical, legal, financial and managerial rigor are the main pillars of their strategy. EPM contributes to the development of a prosperous environment, promoting a respectful business performance with importance on the economic, environmental and social consequences of their actions.
Innovating to serve the public.
Serving 3.6 million inhabitants in Medellín and the Metropolitan Area of the Aburrá Valley.
To contribute to the growth of sustainable communities.
For citizens to have better living conditions and enjoy healthy lives.