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Case Study

TOYOTA

Awarded the “Global Awards for Excellence”

by the “Workflow Management Coalition, WfMC.”

About TOYOTA Spain & the Project

TOYOTA Spain promotes the ISO 14001 Environmental Management Standard throughout their dealer network in Spain using GEA-TOYOTA, an application developed with the AuraPortal BPM Suite. The use of AuraPortal BPMS has made environmental management in a large number of centers both feasible and efficient, by simplifying performance improvement analysis and increasing the visibility and access to key performance indicators and ratios.

The Challenge

As part of its environmental commitment TOYOTA Spain has implemented the ISO 14001 Environmental Management System throughout the Official Dealer Network. This system has been adopted by a total of 65 dealers, which is more than 80% of the total number of TOYOTA dealers in Spain. The objective is for 100% of dealers to be certified in the near future.

The Solution

With AuraPortal an efficient management system has been implemented, GEA-TOYOTA solution:

Guarantees compliance with current legislation

Reduces the risks that may harm the environment and optimizes the processes which have an impact on natural resources.

Management of internal emergencies

All members of the extended team participate in the system processes, if an emergency occurs it can be dealt with effectively and efficiently by all staff involved.

Communication, documentation and events log

All participants can share documentation stored in the document management repository and communication is fluid.

Monitoring and measurement of Environmental Indicators

System equipped with an extensive collection of reports which allow for the global analysis of key performance indicators across the entire network.

BPM Software Key Industries

Great Results

The solution has empowered TOYOTA Spain to implement an environmental system with effective management, making process improvements possible in all its centers, as well as ensuring compliance with all environmental regulations.

  • "A project as ambitious as this can only be successful when there is permeated and highly involved participation from all parties. For this we must congratulate TOYOTA Spain and its DEALERS NETWORK for effectively promoting the project in the organization, and the consultancy team for forming a team focused on the success of the project."

    Xavier Sala i Leseduarte, AUREN Partner

  • "The implementation of an IT tool like GEA-TOYOTA based on the AuraPortal BPMS has meant that a large part of the work has been centralized, making it possible to maintain the same criteria for all of the various dealers located throughout Spain.”

    Karl Van Dijck, Director of Corporate Affairs at Toyota Spain

  • “TOYOTA not only manufactures vehicles with low CO2 emissions, it continually strives to minimize the environmental impact in all phases of a vehicle's useful lifecycle and in all areas of business including the dealerships."

    Karl Van Dijck, Director of Corporate Affairs at Toyota Spain

Superior Results

Legal requirements0%
Internal audit velocity0%
Communication improvement0%
Improvement in analytical capacity0%

Interesting facts about Toyota and the protagonist of this project: Toyota Spain

TOYOTA’s top priorities are superior quality and client satisfaction. The range of Toyota models combines respect for the environment and driving pleasure, with vehicles tailored to the expectations of European customers.

60
Vehicle models

Including an array of sedans, minivans and four-wheel drives.

80
Location-based experience 

Network of dealers in Spain (2010 reviewed).

50000
Vehicles sold in Spain (2010)

The dealer network has a large volume of work.

1
Nº1 in Hybrid technology

Its Hybrid Synergy Drive ® technology, 4-time ecological engine of the year in the last five years.

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