As AuraPortal can implement even the most complex processes without any additional programming, TENCO managed to automate 19 process classes in just 60 days.
The growing number of shopping centers under Tenco’s management created a need for strict control over support processes and investors demanded operation conformity. The accelerated expansion scenario required the implementation of a Shared Service Center to manage the entire group of shopping centers.
Tenco considered the AuraPortal BPM suite perfectly suited to their requirements of a technology platform to manage processes in the Shared Service Center, which includes the areas of Finance, Accounting, HR, IT and Purchasing. The processes were designed with business expertise from Cosin Consulting, while the AuraPortal’s partner consultant, Gestão Inovadora, who has many years of experience, was responsible for modeling the processes using the BPMN standard, including the creation of the forms, the construction and parameterization of Portals to enable communication and collaboration with external users, the definition and implementation of user profiles, etc. Gestão Inovadora was also responsible for implementing the system, the ERP integration to import data, defining and applying Simulations, training the maintenance team and users, etc.
This made it possible to build an identical visual identity to the corporate website, facilitating acceptance from the users.
The Monitoring function facilitates process management and allows searches to be performed with many variables.
Automatic generation of alerts for delayed tasks.
Extraction of data from the database for building dashboards.
“Although the implementation of a Business Process Management Suite represents a significant change of mindset in any organization, if you have an efficient team of people and a good tool like AuraPortal, the result is very profitable. Now we can advance more rapidly to business excellence and offer our customers an even better service.”
“Thanks to AuraPortal’s special features that include many ready-to-use functionalities, and the fact that it requires no programming to implement even the most complex processes, Gestão Inovadora managed to automate 19 processes in just 60 days, in the areas of Finance, Accounting, HR, IT and Purchasing.”
Tenco operates throughout the entire value chain of the shopping center industry: real estate assessment, market analysis, feasibility study elaboration, topographic analysis and survey and coordination of necessary technical projects, management and control of building projects, merchandising, general administration and wealth management for the shopping centers, etc.
More than 20 shopping centers built in Brazil.
More than 19.000.000 visitors to all centers.
Founded in 1988, it has more than 28 years of experience in the industry.
The best shopping center group in Brazil.