Glossary of Terms

Terms you need to know to understand BPM Technology

Here you will find most of  the terminology used in the world of BPM Technology to give you a better understanding of the topics covered on this website.

    • BAM. Acronym for Business Activity Monitoring. Through BAM integrated in a BPMS, The Business Area is aware of the activity situation in its area of responsibility (user workloads, task execution times, delays, etc.) Not to be confused with independent BAM tools on the market that can be used by the IT staff, to view workloads on the Internet, the state of the hardware architecture, etc.

 

 

    • BI. Acronym for Business Intelligence. The BI tool integrated in a BPMS enables the profound analysis of the data generated by company activity (processes), providing management with all kinds of reports.

 

 

    • BPM. Acronym for Business Process Management. A Business Model (Approach + discipline) designed to manage business processes.

 

 

    • BPA. Acronym for Business Process Analysis. The BPA tool integrated in a BPMS is used for process modeling. Not to be confused with independent BPA tools which, being generic, enable modeling but remain in the process presentation and not in the execution. They require a BPMS to execute the process.

 

 

    • BPEL. Acronym for Business Process Execution Language. It is a language used to compose Internet services. BPMN includes the automatic translation to a usable WS-BPEL code.

 

 

    • BPMN. Acronym for Business Process Model and Notation. It is a notation that has become the homogenous standard in the world of business process modeling. In essence, it is comprised of various groups of elements that cover the representation of flow objects, its connections and help tools.

 

 

    • BPMS. Acronym for Business Process Management Suite (or also System). It is the software that supports BPM.

 

 

    • BPO. Acronym for Business Process Outsourcing. It involves the subcontracting of some specific business process functions to external companies. For example, service externalization.

 

 

    • BPP. Acronym for Business Process Platform.

 

 

    • BRE. Acronym for Business Rules Engine. Software for managing Business Rules.

 

 

    • Cloud Computing. Enables software application users to access Data Centers with all the infrastructure, hardware and software ready to supply all required services instantly, securely and rapidly, via the Internet.

 

 

    • CMMI. Acronym for Capability Maturity Model Integration. It is a model for process improvement and evaluation for the development, maintenance and operation of software systems.

 

 

    • CRM. Acronym for Customer Relationship Management. Software to manage customer relations. Basically, marketing, sales and services.

 

 

    • Process Diagram. A graphic design that represents a process using its objects and flows.

 

 

    • Domotics. (Home Automation) It is all of the systems used to automate a home or household. These systems have sensors to receive information and after processing the information they emit the appropriate signals. Domotics is all the technology used to control the intelligent automation of a household, which allows the efficient management of energy usage and provides security and comfort, in addition to communication between the user and the system.

 

 

    • EAI / ESB. The EAI (Enterprise Application Integration) are tools designed to integrate applications, through various tools that usually form an ESB (Enterprise Services Bus), such as connectors, adaptors, programming codes, etc.

 

 

    • EFQM. Acronym for European Foundation for Quality Management. A model of business management quality and excellence created by this foundation.

 

 

    • Executor. Someone who performs Personal Tasks in the BPMS processes.

 

 

    • ERM. Acronym for External Relationship Management. It is a combination of CRM that manages customer relations, and SRM that manages relations with suppliers and other similar disciplines, hereby automating the entire SCM (Supply Chain Management). ERM should be regarded as all devices, functions, tasks, and good practices expected from the automation, optimization, and control of all the activities related to marketing, the supply chain, and the global services, i.e. the entire economic body of company activity regarding relations with external agents (customers, suppliers, etc.).

 

 

    • ERP. Acronym for Enterprise Resource Planning. Business management software based on functions.

 

 

    • Function Management. A management based on controlling, analyzing, and optimizing the activities performed by each employee (or machine): invoicing, visiting customers, reviewing and approving proposals, etc. Without taking into account the processes used to perform these actions.

 

 

    • Process Management. Business management based on the optimization and continuous improvement of business processes.

 

 

    • IoT. Acronym for Internet of Things. It is the interaction between intelligent objects over the Internet, without human intervention.

 

 

    • KPI. Acronym for Key Performance Indicators. Indicators that measure key points in the behavior of activities performed in the processes (times, quantities, costs, etc.) for their continuous improvement.

 

 

    • Process Modeling. The creation of a process model or class that determines how it should perform when executed.

 

 

    • Process Monitoring. The observation, control and analysis of the usual performance of the processes.

 

 

    •  Process Objects. Each element of a process diagram: tasks, sub processes, gateways, events, etc.

 

 

    •  Process Optimization. Making the necessary changes to the processes to optimize their running and efficiency, and which, in their entirety, naturally generate a culture of continuous improvement in the company.

 

 

    •  Process. A combination of coordinated activities to achieve a goal.

 

 

    •  Business Rules. A combination of rules and procedures for general application in an organization.

 

 

    •  Process Rules. Rules and procedures applicable to a specific process object.

 

 

    •  SaaS. Acronym for Software as a Service. A degree of Cloud Computing that provides ready-to-use software applications, guaranteeing their correct functioning and maintenance, including updates and new versions.

 

 

    •  SCM. Acronym for Supply Chain Management.

 

 

    •  SRM. Acronym for Suppliers Relationship Management. Software to manage relations with the suppliers. Basically purchases and services.

 

 

    •  SOA. Acronym for Service Oriented Architecture. A technological architecture based on services that interconnect the different software tools used by an organization.

 

 

    •  Workflow. A workflow system allows instant and fluid communication between everyone who participates in company activity, including employees and third parties such as customers, suppliers, intermediaries, central administration, and any others.

 

 

    •  E-Commerce Sales and Payments of company products and services through the Internet.

 

 

    •  Logistics: The process of planning, implementing and controlling the efficient and economical flow and storage of raw materials, semi-finished and finished products as well as all associated information. (Logistics Administration Council).

 

 

    •  Transport Logistics: Planning services provided by a transport company that include the administration of order management processes, warehouse  processes and transport processes, etc.