AuraPortal is a corporate application adequate for controlling all activities in any organization in the services sector, where the Communication and Collaboration between the internal staff and between these and third parties: customers, agents, suppliers, subcontractors, etc. is the base of success.
AuraPortal is the most advanced tool on the market for the management of the internal dynamic of utility companies, and it also allows all third parties that collaborate with the entity (suppliers, subcontractors, agents, customers, etc.) to be involved in the communication and collaboration and even in the activity workflow, sharing data and documentation (all types of files).
Quality in Customer Service
Its technology and its concept as a platform that integrates all the activities that are carried out in the company, allow the organization, synchronization, control and monitoring of all tasks performed, substantially reducing the cost and time and increasing at the same time the quality of the service.
With AuraPortal it organizes, manages and controls, from a unique integrated system, all the activities performed in a utility company, both commercial (marketing, relations, information, care and post sale service, etc.), provisioning (SRM, buying, etc.), as techniques (projects, operations control, maintenance, etc.) and administrative (contracts, invoicing, data security standards, work security and quality, financial aspects, etc.).
Politics of integrated eCare in the Processes
On designing these general administration Processes of the entity, the care politics will be taken into account, including its compliance in the tasks to be performed and that count on the corresponding Business Regulations, both textual (instructions in the tasks performed by people) and automatic (that execute the system without human intervention). By this mode, the system itself induces compliance of the regulations and the eCare motto, as it marks the passes to follow.
By this mode, at the appropriate time, the corresponding actions will be put in motion automatically assuring their strict fulfillment, with the consequent reduction of risk, work (cost) and times of response.